Terms of Service

1. The service

Opero provides restaurant operations software — point of sale, self-order kiosk, QR and table ordering, kitchen display, menu management, inventory, CRM, loyalty, reporting, and embedded payment processing. The software runs on standard tablets and you may bring your own; where we supply hardware, section 4 explains who warrants it and how to reach us about it. Taking cards in person requires one card reader for each register or kiosk that takes cards, purchased from us. Features available to you depend on your subscription plan.

2. Subscriptions & billing

Opero is billed as a recurring subscription per active location, at the price for your plan shown on our pricing page. Subscriptions are month-to-month unless otherwise agreed. Unless required by law or stated otherwise, fees are non-refundable, and adding or removing a location changes your recurring charge accordingly. You authorize us to charge your payment method on file for each billing period until you cancel. If a charge fails, access may be suspended after a dunning period.

3. Payments processing

Card payments you accept from your guests are processed through our embedded payments provider and its sponsor bank. Funds settle to the bank account you provide during onboarding, net of applicable processing and platform fees. You are responsible for the accuracy of your business and banking information, for compliance with card-network rules and applicable law, and for the goods and services you sell. Chargebacks, refunds, and disputes are your responsibility as the merchant.

4. Devices & hardware

Opero runs on standard tablets and you may bring your own. You may connect unlimited devices at no additional per-device charge; subscription pricing is per location. You are responsible for devices you own, your networks, and keeping your account credentials secure.

We also sell hardware, including through our Opero Hardware store. Purchases on the store are also covered by the store’s Terms of Sale, Refund Policy, and Shipping Policy, published on the store. Who warrants a product depends on the product: our Opero Hardware Warranty page, on the store, lists each product we sell and who warrants it. For hardware you bought from us, email us first at support@operoos.com.

Star Micronics products, such as Star printers, are warranted by Star Micronics, the manufacturer, under Star’s own warranty terms, not by Opero.

Card readers are warranted by Finix, our payments provider, not by Opero. Opero is your point of contact and arranges the return and replacement with Finix. A replacement reader may be refurbished rather than new.

Hardware you buy from anyone else — tablets, stands, screens, and anything else — is warranted and repaired by that manufacturer or retailer; getting it working with Opero is ours either way.

5. Acceptable use

You agree not to use the service for unlawful activity, to process payments you are not authorized to accept, to infringe others’ rights, to reverse-engineer or resell the service, or to attempt to disrupt or gain unauthorized access to the service. We may suspend or terminate accounts that violate these Terms.

6. Your data

Your use of Opero is also governed by our Privacy Policy. You retain ownership of your business and customer data; you grant us the rights needed to operate and improve the service. You are responsible for obtaining any consents required to collect your guests’ information through the service.

7. Disclaimers & limitation of liability

The service is provided “as is” without warranties of any kind to the fullest extent permitted by law. This applies to the software; it does not disclaim or limit any warranty that covers hardware Opero sells you, as described in section 4 and on our Opero Hardware Warranty page. To the maximum extent permitted by law, TackOn LLC will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the service will not exceed the fees you paid for the service in the three months preceding the claim. Claims relating to hardware Opero sold you are governed by that hardware’s warranty terms, and our total liability for any such claim will not exceed the amount you paid for the hardware that claim relates to. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

8. Termination

You may cancel at any time; cancellation stops future billing and ends access at the end of the current period. We may suspend or terminate the service for non-payment or violation of these Terms.

9. SMS Messaging Program (A2P 10DLC)

Opero’s SMS program is operated by TackOn LLC under A2P 10DLC with The Campaign Registry. By providing a mobile number and checking the SMS consent box, you agree to receive text messages relating to your order, reservation, loyalty, account, and support requests, as well as marketing and promotional messages (offers, discounts, and rewards). Consent is never a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP (or CANCEL, UNSUBSCRIBE, QUIT, END) to opt out at any time, and HELP for help; reply START to opt back in. TackOn LLC does not charge for messages, and mobile/consent data is never shared with third parties for marketing. Full program details are on our SMS Consent page.

10. Changes & contact

We may update these Terms from time to time; material changes will be reflected by the “Last updated” date above. Questions about these Terms? Reach us via our contact page. Opero™ is a product of TackOn LLC.