Frequently asked questions

Opero is an all-in-one restaurant operating system that runs your whole restaurant on one platform: point of sale, kitchen display (KDS), self-order kiosk, QR and online ordering, reservations, inventory and recipe costing, staff scheduling, payments, loyalty and guest CRM, and an AI command center. Instead of stitching together five separate tools, everything shares one menu and one live dataset, so your reports match the register. Opero is a product of TackOn LLC.

Pricing is per location, per month, and month-to-month: Opero is $149 and Opero Full-Service is $249 per location, with a custom Enterprise tier. Every plan includes unlimited devices, so your bill is driven by how many locations you run, not how many terminals, screens, or kiosks you use. A self-serve free trial needs no credit card; while self-serve signup is paused, request access and we'll set you up personally.

No. Opero never charges per device. Every plan includes unlimited POS terminals, KDS screens, kiosks, customer displays, and handhelds, and you're billed only per location. Adding another tablet-based station never adds to your bill.

Yes. Bring-your-own-hardware is the core of the model. Opero runs on standard Android tablets you already own, plus one card reader for each register or kiosk that takes cards, bought from us. There are no leased terminals and no multi-year hardware contracts to sign or unwind.

Opero ($149) is for quick-service and counter restaurants: POS, KDS, unlimited kiosks and devices, online/QR/kiosk ordering, digital menu boards, coupons, a guest database with loyalty points, text and email receipts (300 receipt texts per location a month, then SMS credits), and reporting with a multi-location dashboard, with no location limit. Opero Full-Service ($249) adds table service (floor plan, reservations, waitlist, tableside handhelds, checks and splitting), more included receipt texts (2,000 receipt texts per location a month, then SMS credits), inventory and recipe costing, scheduling and time clock, QuickBooks Online sync, the Marketing suite (email and SMS campaigns, 500 marketing texts a month), DoorDash Drive delivery dispatch, and AI recommendations. Enterprise (custom) adds the AI Operating Partner, automated accounts payable with approvals, multi-brand/franchise reporting, corporate and regional dashboards, and dedicated onboarding, with SSO and custom integrations coming soon.

The biggest difference is the pricing and hardware model: Opero is priced per location with unlimited devices and no per-terminal fees, and it runs on tablets you already own instead of leased hardware. It also consolidates ordering, inventory, scheduling, loyalty, and payments into one platform and one bill rather than a base POS plus a stack of paid add-ons. See the detailed breakdowns at operoos.com/vs/toast, /vs/square-for-restaurants, and /vs/clover.

When self-serve signup is open, a new restaurant starts on a free trial of the plan it picks; no credit card is needed to start, and you're only charged once you add a card on Billing. When signup is paused, request access at operoos.com/signup or ask for a custom quote at operoos.com/get-started, and we'll set you up personally. All paid plans are month-to-month with no long-term contract, and Enterprise is set up by contacting sales.

Card processing is built into your per-location plan; taking cards in person also needs one card reader for each register or kiosk that takes cards, bought from us. Every charge (whether it comes from the POS, the kiosk, or QR/table ordering) is auto-matched to its order, so payments and sales reconcile in one place at close. Processing is transparent and priced to your volume: ask for a custom quote at operoos.com/get-started and we'll send your exact rate with it. Add last month's card sales and total processing fees and the form shows the rate you really pay today, so you can compare like for like.

Yes. The Marketing suite is a $19.99/month add-on (billed per account) that unlocks marketing campaigns (email and SMS campaigns) along with audience segments and campaign ROI, and it includes 500 marketing texts per month. It's already included in Opero Full-Service, so only Opero ($149) accounts add it. For months you send past your included texts, prepaid text credit packs are available, and those credits never expire and roll over month to month. The AI Operating Partner is included on Enterprise, not a separate charge. If you would rather have setup done with you, white-glove setup is an optional service, quoted individually for your restaurant.

Every plan is month-to-month with no long-term contract. You scale by adding or removing locations as you open or close them, and there's nothing to unwind. Enterprise is set up by contacting sales.

Email support@operoos.com any time and the team will help you get running on the hardware you already own. Enterprise plans include dedicated onboarding.